Returns & Exchanges

We want you to love your Paloma Wool pieces, but if you are not satisfied, you can return or exchange items within 14 days of receiving your order. Please ensure all items are unworn, in their original condition, and include all original packaging and tags.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging and include the printed return form inside the box to ensure your refund is processed correctly.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.